Key Considerations for World-Class HR Metrics


"In yesterday’s Advisor, consultant Rick Buchman showed how to connect HR metrics to meaningful company goals; today, key considerations for world-class metrics."

Key Considerations for World-Class HR Metrics

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HR Metrics: Forward-Looking Measures to Focus on Now and in the Future


"HR activities, such as training, staffing, orientation, discipline, and benefits, are difficult to directly connect to operational performance metrics such as sales, profitability, costs, delivery, quality, and service. Consultant Rick Buchman shows you how to connect the dots."

So they had 4 hours of training; does that mean that profitability is up? asks Buchman, who is president and CEO of Hayward Enterprises, Inc. Buchman co-authored the Balanced Scorecard Strategy for Dummies. He offered his metrics tips at a recent BLR®-sponsored webinar.

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How Attractive Are You to Potential Employees?


"If you want to attract the best employees, you must look as if you are the best company to work for. Appearance is everything. A very basic first step in managing your image is to review how you present your company, says Jasmine Rojas, BLR® legal editor. "

For instance, while you may be the greatest employer, if you do not have a company website, chances are that you will appear “antiquated” and some candidates may not consider you as their top choice.  Therefore, the following are areas that you may want to explore in preparation for recruiting candidates.

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Workers Put All Their Eggs in CEO’s (Market) Basket


"The movie practically writes itself: The bitter family feud. The plucky underdogs. A community pulling together as one to triumph in the name of justice. Hollywood-ready, to be sure—but the unlikely hero in this tale happens not to be a matinee idol but the CEO of a regional chain of grocery stores."

By Jennifer Carsen, JD
Writer, HR Daily Advisor

If you haven’t been following the saga of Tewksbury, MA-based Market Basket over the past few months, here’s a recap:

The Grocery Wars: A Summer of Upheaval

  • In June, Arthur S. Demoulas led a majority group of board members of the family-owned business to oust the company CEO, Arthur T. Demoulas. The men are cousins and are hereinafter referred to as “Artie S.” and “Artie T.”
  • Artie T. was replaced by a geographically distant pair of CEOs.
  • Following the ouster of Artie T., Market Basket workers—none of whom are unionized—walked off the job in droves. In a prepared statement, they demanded Artie T. back “with full authority, non-negotiable … We will not work for anyone but ATD.”
  • Rallies attended by thousands of workers and customers sprang up around the area.
  • Business at the normally booming Market Basket stores dropped off as much as 95 percent due to the lack of fresh groceries being delivered to the stores as a result of the walkouts, as well as voluntary customer boycotts.
  • The new co-CEOs urged the striking workers to return and fired several senior managers. The workers reiterated their demands that Artie T. be reinstated.
  • Impassioned Market Basket protest songs were written and posted to YouTube. A cartoon giraffe, sticking his neck out for his boss, became the visual symbol of the protestors.
  • In late August, Artie T.’s group bought out the 50.5 percent of the company held by Artie S. and his supporters. Artie T. returned as Market Basket CEO. 
  • There was much rejoicing.

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Survey—Background Checks on Social Media? Policy Enforcement?


"In yesterday’s Advisor, we covered 2014 Policy Survey results for policy development and distribution; today, policy enforcement and background checks."

Policy Focus: Background Checks

Multiple states and cities have enacted laws in recent months that govern the use of background checks, so this year’s survey takes a closer look at those policies. We kicked it off by asking how many survey participants have background check policies (74.4%) then moved on to ask how many apply background checks to all newly hired employees and found that 79.4% use them. We learned a few other things about background checks as well, including:

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