Our Motto: ‘Customer Service Is Job 2′

"You know good customer service when you see it, says business and leadership blogger Dan Oswald. That’s a statement in which I firmly believe. But it also means you know horrendous customer service when you see it. Do I have a story for you!"

Oswald, CEO of BLR, offered his thoughts on customer service in a recent edition of The Oswald Letter.


Making Your Managers Manage—Never-Ending Comp Challenge

"There’s not much as frustrating as managers who won’t manage. You set up policies, structures and systems and then managers don’t follow through. Some don’t care, some can’t, and some just don’t have the backbone to make tough calls."

One thing’s sure—when things go South, you’re going to catch the heat. Some of the most common problems:

Performance Appraisals and Compensation

Since performance appraisals are tied to compensation in most organizations, there’s a strong temptation for managers to “game the system.” They want certain people to get certain raises, so they manipulate the ratings until they can give the raises they want, without regard to staying honest within the system.


2012 Survey Highlights–Pay, Policies, HR, Leave, Holidays

"In today’s Advisor, we’ll do our annual summary of our 2012 survey results—a good time to check your practices against those of thousands of other employers around the country."

Pay Budgets 2.5 to 3 Percent

Our survey revealed that most employers offered modest pay increases in 2012 and will do so again in 2013. In 2011 the average “planned” merit increase for 2012 was 2.1%. Actual merit increases for 2012,s however, were higher than anticipated for the first time in at least two years, with the most commonly awarded amount being 2.5 to 3.0%.


C-Suite—What to Say and What NOT to Say

"Yesterday’s Advisor r featured 2013 compensation planning tips from consultant Chuck Csizmar CCP; today, his suggestions for making the 2013 recommendation to management, plus an introduction to the all-things-compensation website, Compensation.BLR.com."

Csizmar, who is founder and principal of CMC Compensation Group, offered his tips at a recent webinar sponsored by BLR.

The Recommendation to Management

Finally, you get to make your presentation to senior management, says Csizmar. The trick is to get them nodding their heads first before your recommendations see the light of day


Making the Pitch for Your 2013 Compensation Plan

"Picture the scene, says consultant Chuck Csizmar CCP. It’s time for the annual compensation plan review. Do you have a game plan? Sitting on your hands isn’t going to work too well for you, he notes."

Csizmar, who is founder and principal of CMC Compensation Group, offered his tips at a recent webinar sponsored by BLR.

Start with your compensation strategy. Says Csizmar. You have to insure that what you recommend is in line with the company’s compensation philosophy.


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